Now

Broadband with a helping hand.

We’re here to help. It’s what we do differently and what makes us great. It’s why we were founded in the first place after all. Whatever the problem, no matter the solution – we’ll do everything we can to get you and your tech sorted.

At Now we pride ourselves on helping you enjoy more of the internet and less of its frustrations. While our nationwide network delivers everything you'd expect, it's our ability to get closer to your home and its unique needs that sets us apart. Our plans come with unlimited access to our technical support team (don't worry, they speak your language). If it takes more than a phone call, our friendly team of Techsperts can come to your place and help get any issues fixed.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE PLANS NOW

Reliability	8.5
Speed	8.3
Support	8.7
Features	8.1
Value	8.3

Average from 557 reviews

Showing 71-75 of 557 items.

2024-03-11 15:47:24

Jamie 4.0

After 3 months on a 12 months full speed fibre plan, speed tests indicate throttled speeds nearer the lower plan speeds. After countless hours waiting on the phone on hold, then speed testing with a test router, Now BB ran out of ideas and then charged me the costs of the 'test' router that was on loan! Had to get on the phone AGAIN to reverse that charge and organise pickup of their own equipment. Emails sent to Accounts go unanswered for almost a week, speeds are hit an ...read more

Pros

Cons

Fluctuating speeds, up to 70% down on advertised speeds. Fast to bill, slow to answer support phones or emails.

2024-03-11 09:58:06

Jessica 10.0

We have been with NOW for over 10 years. Have had no problems at all. Very helpful when it came to updating things and are always helpful with payment plans.

Pros

Dont have to worry about the service it has always been very reliable

Cons

None

2024-02-28 17:49:49

Julie Muller 9.6

Best broadband provider i have been with.

Pros

Incredibly fast service, always answer calls or emails instantly. Never goes down.

Cons

Slightly dearer than others but worth it

2024-02-24 11:20:14

Dave Emery 8.8

Have been with NOW for nearly 3 years and have had great service with a reliability second to none. When contacting them you get to talk to a real person and local.

Pros

Great Service

Cons

None

2024-02-23 13:43:52

Matt 10.0

Great people to deal with, always send a tech out really quickly to sort any issues. Seems like great communication internally as well.

Pros

Real humans. Fair prices

Cons

None.

Showing 71-75 of 557 items.

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year

20/11/2019

Kiwis are moving to NOW, for a new level of service and support

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support.

18/11/2019

Who are the best broadband providers for 2019?

Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.

31/03/2019

Get the most out of your fibre broadband experience

There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience.

13/03/2019

NOW Broadband

Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...

11/02/2018

SPOTLIGHT: NOW Phone & Broadband

February's SPOTLIGHT focuses on NOW Phone & Broadband. A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.

21/09/2017

Best Broadband Innovation Broadband Compare Awards 2017 - Finalists

The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.

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