Now

Broadband with a helping hand.

We’re here to help. It’s what we do differently and what makes us great. It’s why we were founded in the first place after all. Whatever the problem, no matter the solution – we’ll do everything we can to get you and your tech sorted.

At Now we pride ourselves on helping you enjoy more of the internet and less of its frustrations. While our nationwide network delivers everything you'd expect, it's our ability to get closer to your home and its unique needs that sets us apart. Our plans come with unlimited access to our technical support team (don't worry, they speak your language). If it takes more than a phone call, our friendly team of Techsperts can come to your place and help get any issues fixed.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE PLANS NOW

Reliability	8.5
Speed	8.3
Support	8.7
Features	8.1
Value	8.3

Average from 557 reviews

Showing 156-160 of 557 items.

2023-08-01 12:28:17

Peter 9.2

I really like the fact i can talk to someone quickly to resolve my problem and both times i contacted these guys they have been there. Your team stand out from the crowd of other service providers so please don't change your culture and thanks again for valuing me as a customer!

Pros

Brilliant customer support

Cons

Sorry i cant think of one

2023-07-31 14:37:01

TJ 8.8

Considered switching to Spark but they have an offshore call center who were completely useless. NOW have local people, quick to respond and efficient at making it happen.

Pros

Service wins!

Cons

It would be nice if they could remind you when your annual contrcat is expiring to ensure you don't get automatically moved onto a higher rate.

2023-07-28 09:52:21

Roy Boston 8.6

Excellent service with a great call centre that responds rapidly, provides excellent advice and does what it says it will do, on time and without fuss.

Pros

Cons

None so far

2023-07-27 10:59:38

Ashleigh Bryant 10.0

Awesome customer service
Quick set up not too tricky
Sent instructions with photos aswell as talking to me over phone
Connection speed is good
No lagging devices
Good marketing initiative with the 6month discount wen signing up to 12 month contract
Great

2023-07-26 10:03:17

Jamie 9.0

We recently swapped to NOW after a bit of a lack of support from a previous provider. The transition was amazingly simple and given I am not at all technically minded, I certainly appreciated the extremely patient and helpful technician who was able to talk me through getting connected. As soon as we were up and running, I was able to reconnect everything to the new modem with unexpected ease! Cant rate them high enough!

Pros

Well, apart from the pricing, having a LOCAL support team was amazing for us as we switched over.

Cons

Haven't found anything negative about the whole experience - I will certainly be recommending!

Showing 156-160 of 557 items.

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year

20/11/2019

Kiwis are moving to NOW, for a new level of service and support

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support.

18/11/2019

Who are the best broadband providers for 2019?

Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.

31/03/2019

Get the most out of your fibre broadband experience

There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience.

13/03/2019

NOW Broadband

Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...

11/02/2018

SPOTLIGHT: NOW Phone & Broadband

February's SPOTLIGHT focuses on NOW Phone & Broadband. A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.

21/09/2017

Best Broadband Innovation Broadband Compare Awards 2017 - Finalists

The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.

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